Sous catégorie
A bank with a difference
For clients
Being "The Consumer's bank" means that we have to be excellent:
- Always seeing things from the clients' point of view wherever they are
- Offering the best product at the best price
- Making products and services designed as solutions for the client as widely available as possible in order to take advantage of today's opportunities (loans, card services) as well as tomorrow's (savings, insurance)
- Providing clear, honest, reliable information which is easy for clients to understand : eliminating asterisks and footnotes, and legal clauses in small print. Brochures must be written as clearly as possible. Customer services must be well trained and respond quickly and appropriately.
- Continually innovating in order to surprise and satisfy clients through good facilities and ease of use.
- Doing more than just declaring intentions : in 2003, Banque Accord became, in France, the first retail-based bank to offer its customers multi-service international bank cards from the international VISA and MasterCard networks (Auchan and Boulanger customers).
For our staff
The consumer's bank exists - our team-members create it every day!
Banque Accord has its roots in-store. Its values and ethics are based on those of large-scale retailing.
- High standards
- User-friendly
- Proximity
- Creativity
- Clarity
- Customer care and team spirit
Banque Accord offers its staff a unique opportunity with the best of both worlds from banking as well as retailing. This breaks down into three areas:
- Basing initiatives and projects on the client and his or her own knowledge
- Our staff are trained in line with our policy of fostering initiative and total quality
- Empowerment of staff enabling them to have responsibility within their own countries